Terms and conditions

 

Terms of Travel Services Agreement

 

 

Legal

World Travel Club s.r.o. (the company that owns the Travelmegamarket.net website) is registered and based in Prague, Czech Republic (hereinafter " Travelmegamarket.net "we", "us" or "our"), from where it renders an online booking service for hotels, flights etc. ("Service") on its website (the "Website").

For all questions about Travelmegamarket.net, the Service (i.e. the online booking service) and the Web site, or in case you wish to send or deliver documents, correspondence, notices, or any other communications regarding Travelmegamarket.net, the Service, the Web site, as well as for press inquiries, please contact World Travel Club s.r.o. directly.

World Travel Club s.r.o. does not accept and has no other legal address in any place, geographical location or office in any country of the world than its registered office in Prague.

Name and address:	World Travel Club s.r.o. Ostrčilovo náměstí 462/4, Nusle 128 00 Praha Czech Republic
Postal Address:	Ostrčilovo náměstí 462/4, Nusle 128 00 Praha Czech Republic
CEO	Viktor Kanchii
Contact information:	Phone: +420 77 463 41 42
Company registration:	Obchodní rejstřík, vedeného Městským soudem v Praze (The Commercial Register, maintained by the Municipal Court in Prague) File number: C 296845 VAT tax registration number: CZ07214073 Company registration number: 072 14 073

 

Customer service terms and Conditions of cooperation for users

 

When you complete your Booking, you accept these Terms and any other ones that you’re provided with during the booking process.

The services offered by the Provider on the website Travelmegamarket.net can only be used by Partners who have first read these Terms of Agreement and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance. The Partner agrees to comply with all the terms of this agreement. This agreement between comes into force at the moment when the Partner (customer) receives a written confirmation of the reservation by e-mail.

If any provision in these Terms is (or becomes) invalid or unenforceable:

• it will still apply to the maximum extent permitted by law;
• you will continue to be subject to all other provisions of the Terms.

The Supplier offers an interaction model, World Travel Club Engine, which is used to integrate travel products and services into the Travelmegamarket.net website (the "Site").

The booking services and sales of airline tickets, hotel accommodations, transfers, rental cars, travel packages, events, cruises, insurances and any other travel services provided to the B2B Partner and customer are provided by the World Travel Club or its suppliers.

We work with companies that provide local support services (such as Customer Service or Account Management). They:

• Do not control or manage our Platform;
• Do not have their own Platform;
• have no legal or contractual relationship with you;
• do not provide Travel Products;
• do not represent us, enter into contracts or accept legal documents on our behalf;
• do not act as our process or service agents.

 

Our Platform

We take reasonable precautions in providing our Platform, but we cannot guarantee that all information on it is accurate (we receive information from Service Providers). To the extent permitted by law, we are not responsible for any errors, interruptions or missing pieces of information, although we do our best to correct them as soon as possible.

Our Platform does not constitute a recommendation or endorsement of any Service Provider or its products, services, amenities, transportation facilities, etc.

To make a Booking, you may need to create an Account. Make sure that all of your information (including payment and contact information) is correct and up to date, otherwise you may not be able to access your Travel Product(s). You are responsible for everything that happens to your Account, so do not let anyone else use it and keep your username and password secret.

We will show you the offers available to you in the language that (we think) suits you. You can switch to another language at any time.

Unless otherwise noted, you must be at least 16 years old to use the Platform.

 

Copyright & Software of the World Travel Club Engine

The World Travel Club booking Engine is copyrighted by World Travel Club. The Partner is not allowed to install, use or copy any software of the Provider’s company without first agreeing to the License Agreement.

Please note that all software, including, without limitation, all HTML code contained on travelmegamarket.net, is owned by World Travel Club and is protected by copyright laws. Any reproduction or redistribution of the software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. You acknowledge that the software and any accompanying documentation and/or technical information is subject to applicable export control laws.  

Partner fills in all the required fields on Registration Form before accessing the World Travel Club Engine.

Partners undertake to fulfill the obligations contained within these Terms of Agreement. The agreement between the Partner and the Provider comes into force as soon as the Provider provides written confirmation of a booking to the Partner via email or through the back office on travelmegamarket.net.

The Provider provides a model of cooperation, the World Travel Club Engine, which is used in the implementation of services through https://travelmegamarket.net (“the Website”).

The booking services and sales of airline tickets, hotel accommodations, transfers, rental cars, travel packages, events, cruises, insurances and any other travel services provided by the Partner to their customers are in turn provided by the Provider or its suppliers.

The Partner will issue vouchers for airline tickets, hotel accommodations, transfers, rental cars, travel packages, events, cruise, insurances and any other travel services reserved through the Provider, or alternatively use e-vouchers from the Provider's system.

The Provider agrees to provide registration through the World Travel Club Engine to the Partner only during the time of contract.

The Partner has the right to use the additional services of the World Travel Club Engine such as requests for business immigration and medical travel.

You are not allowed to monitor, copy, clean/scan, download, reproduce or otherwise use anything on our Platform for any commercial purpose without the written permission of World Travel Club s.r.o. or its licensors.

We closely monitor every visit to our Platform and block anyone (and any automated system) we suspect of:

• Submitting an unreasonable number of searches;
• Using any device or software to gather pricing or other information;
• Performing any activity that places an undue burden on our Platform. 

By uploading any image to our Platform (e.g. with a review), you confirm that it complies with these Terms and Conditions and that:

• it is true (in particular, you have not altered the image or uploaded an image of another posting object);
• it is virus-free;
• you are allowed to share it with us;
• we are allowed to use it on our platform and for further commercial purposes (including advertising), anywhere and anytime (when you tell us that we can no longer use it, we will consider any such reasonable request);
• it does not violate the privacy rights of others;
• you assume full responsibility for any related legal claims against Travelmegamarket.net.

Clarification: we are not responsible for any image uploaded to our Platform. We may remove any image at our discretion (e.g. if we find that the image does not meet the above criteria).

Payments
The Partner will prepay all their reservations to the Provider. The amount due must reach the Provider at the very latest by the day of the cancelation deadline for each reservation, and prior to weekends and public holidays if the cancelation deadline falls on one of those days.

If payment is not received by the reservation deadline, Supplier reserves the right to cancel the reservation.

Credit cards for payment - Visa, Master Card, American Express.
Dear partner, in order to avoid problems with the illegal use of credit and debit cards and their theft, we inform you that World Travel Club s.r.o. is not responsible for the use of stolen cards in our online booking system.  
Our services are ready to be used by our travel agents immediately after payment and therefore we do not accept any responsibility for the illegal use of stolen cards as a means of payment and compensation for damages incurred in this case.
All liability for the illegal use of credit and debit cards lies entirely with the company or partner that has used the card as a means of payment.
If you are aware of any fraudulent or unauthorized activity (or suspect that such activity has occurred) with respect to your Payment Method, contact your payment service provider. He or she may cover any related charges, possibly deducting any excess amount.

The Partner can make a payment by:

1. Credit card. The Partner can issue all travel documents to the clients straight away without any delays.
2. Money transfer. The Partner can issue all travel documents to the clients after the money has been received for every booking.
3. Deposit. The Partner puts down a deposit equaling a balance which they then can use to pay the Provider for travel services. The amount of booking will be deducted from the deposit. The Partner can issue all travel documents to their customers automatically.

All payments should be made in advance.

The Provider does not accept cheques as a form of payment.

The ticket purchase page displays the cost of the product/service in the Provider’s currency, in Euro only. The indicated amount will be blocked on the customer’s bank card in the currency of the selected good or service. Within several days after the ticket issuance, the Provider shall initiate the debiting of the blocked amount from your bank card. In the event that the Provider’s currency and the Partner’s bank card’s currency differ, the Partner's bank will make the conversion at their internal rate, charging the Partner with the difference.

If you make a payment with a bank card that does not belong to you, you must obtain a written consent from the direct owner (holder) of the bank card to make the purchase.

All booking are confirmed final after receipt of payment.

We do not store your bank card data. To accelerate further purchases, the customer may store the bank card data in encrypted form on servers of our Partner, certified with PIC DSS Level 1. The booking process is fully automated and involves no human input. Information transfer protection is confirmed by SSL 256 bit certification. Our Website fully complies with security standards of Visa and MasterCard international payment systems (PCI Compliance).

If payment is not received before the deadline, the Provider reserves the rights to cancel reservations.

Card refund

After completion of ticket refund or cancelation, notwithstanding the card’s status and expiry date, and in accordance with regulations of your bank and Visa and MasterCard international payment systems, the refunded amount will be credited to your card/account.

 

General Terms and Conditions

These General Terms & Conditions are subject to the Provider's Terms & Conditions which are made available to the Customer before any booking is completed and which the Customer also accepts at the moment that a booking is actually placed. It is the Customer's responsibility to familiarize themselves with the Provider’s Terms & Conditions. The Terms & Conditions of each supplier are made available prior to making a booking.

When you make a Booking, you accept the applicable rules displayed in the booking process. You will find each Service Provider's cancellation policy and any other policies (on age requirements, deposits/insurance deposits, surcharges for group Bookings, extra beds, breakfast and pets, and accepted cards, etc.) on our Platform: on the Service Provider information page, in the booking process, in the important information section and/or in the booking confirmation email or ticket (if applicable).

If you cancel a Booking or no-show, any cancellation/no-show fee and any refund will be subject to the Service Provider's cancellation/no-show policy.
Some Reservations cannot be cancelled for free and others can only be cancelled for free up to a certain time.

If you have booked a Travel Product and made a prepayment (including all price components and/or a security deposit, if applicable) the Service Provider may cancel the Booking without notice if it is unable to collect the balance on the relevant date. If he does so, any non-refundable payment you make will be refunded only at the discretion of the Service Provider. It is your responsibility to make sure that the payment is made on time (that your bank, debit card or credit card information is correct and that there are sufficient funds in your account).

If you think you will not arrive on time, contact your Service Provider and let them know when they can expect you so they will not cancel your Booking. If you are late, we are not responsible for the consequences (such as cancellation of your Booking or any fees your Service Provider may charge).

As the person making the Booking, you are responsible for the actions and conduct (in relation to the Travel Product) of all members of your group. You are also responsible for obtaining consent from these individuals before providing us with their personal information.

 

Terms of service for airlines (air tickets)

Airline tickets on our Platform are provided through Service Providers and a Third Party Aggregator, which acts as an intermediary for the airline(s).

Once you have booked your Flight, your Booking information (e.g. traveler names) will be provided to the Service Provider.

Depending on the Contract of Carriage, we may help you change or cancel your Booking if you wish.

You must enter all of your contact information correctly so that we and/or the Service Provider can provide you with information about your Booking and contact you if necessary.

You must read and agree to abide by our Terms and Conditions and the Third Party Terms and Conditions (which will be displayed at the time of booking) and acknowledge that failure to do so may result in additional charges and/or cancellation of your Booking.

• The Provider is not responsible for cancelation of a flight, change of departure time, baggage loss, airplane delays, breach of the airline’s obligations.
• The Partner must provide the passenger information about the check-in time, information about all international rules about the transportation of passengers and baggage, personal effects transportation rules and free baggage allowance, as well as provide all other relevant information.
• The Partner should advise the customers about the conditions and procedure for ordering, booking, purchasing, processing, payment receipt, refund and cancellation tickets and rules of transportation.
• The Partner should ensure that their customers have all necessary documents required before travelling abroad in accordance with international law and foreign countries.
• The Partner cannot reserve low-cost airlines tickets, those tickets have to be purchased right away. The option to reserve is not available for those types of tickets due to the policy of low-cost airlines. The same rules apply for non-refundable hotel reservations.
• Low-cost airlines tickets are non-refundable. The option to change the date of departure, flight time, flight route, passenger names and other information about the passengers is available at an additional charge according to the Terms & Conditions of the airline companies.
• If the airline company provides online registration, the passenger is obliged to check-in online for the flight according to the Terms & Conditions of the airline companies. Otherwise, the passenger may be charged an additional check-in fee at the airport of departure.

Changes, Cancellations and Refunds

• You will find the cancellation policy in the Contract of Carriage, which will be available at the time of booking your Flight.
• A fee may be charged for changing or cancelling your Flight.
• Airlines reserve the right to reschedule or cancel flights at their discretion.
• Different tickets from the same airline may have different restrictions or include different services.

Most airlines do not allow people to buy tickets if they are not going to use them in full, such as a round-trip ticket if the person is not going to make a return flight. To see more examples, simply type "point-beyond ticketing," "hidden-city ticketing," or "back-to-back ticketing" into your search engine.

By purchasing a Ticket, you agree not to do so and agree to indemnify us against claims from the airlines for any difference between the cost of your actual travel and the cost of the full journey as shown on your Ticket(s).

Most airlines require customers to take their flights in order. Therefore, if you do not take the first Flight, your airline may automatically cancel the remainder of your itinerary.

If your airline allows you to "skip" any flights on your itinerary, make sure you cancel the Flight(s) you don't need according to the cancellation policy. Note that you may not be entitled to a full refund (or any refund) for these imperfect Flights.

If you buy two one-way tickets instead of one round-trip ticket:

• you will make two separate Reservations, each with its own terms and conditions;
• any changes to one Ticket will not affect the other (for example, if your first Flight is cancelled, you will not be guaranteed a refund for the second Flight).

If you are traveling abroad, you may need to prove to the front desk and/or immigration officers that you have a return ticket.

Taxes and fees

Your fare will include all taxes and fees charged by the airline or government. You may be responsible for any retroactive change in your tax rate.

Service fees

Depending on which Flight you choose, we and/or the Third Party Aggregator may charge you a service fee.

• Our Service Fee (if applicable) is a fee for using our Platform to purchase a ticket from a Third Party Aggregator. This fee includes any applicable taxes (e.g., VAT, goods and services tax, etc.).
• The Third Party Aggregator Service Fee (if applicable) is the fee for using the Third Party Aggregator as an intermediary between you and the airline(s). This fee may include any applicable taxes (e.g., VAT, goods and services tax, etc.).

The price of your ticket will include any service fees.

Baggage fees and other extra services

Your airline may charge fees for checked baggage, overweight/overweight baggage, priority boarding, assigned seats, in-flight entertainment, food and beverage and/or airport check-in.

If she does, the fees will be added to the ticket price (unless it is expressly stated that your Flight includes additional service(s)).

Travel Abroad

The customer shall bear full responsibility for preparing all necessary travel documents, guarantee correctness and completeness of the documents needed for departure and arrival, as well as for the transit flight throughout the route, and the possession of necessary visas, valid passports, powers of attorney and other necessary documents. The Provider shall not be liable for passenger's ignorance or non-observance of all necessary requirements of departure and arrival countries. Prior to the purchase of tickets and beginning of travel, it is necessary to verify possession of all documents and visas needed for the trip. For more detailed information visit the website:  http://www.iatatravelcentre.com/ and read the information on the website of the Ministry of Foreign Affairs of the customer’s country.

The Provider does not guarantee security of international travel. The Provider shall not be liable for any damage and loss caused by such trip.

You must:

• carry a valid passport and/or visa, if required;
• comply with any entry requirements;
• find out if you need a visa to travel through a country that is not your final destination;
• Contact the relevant embassy in advance to see if the passport, visa, or entry requirements have changed;
• Before traveling to/through a country or region, read any warnings or advisories provided by your country of residence/province.

By arranging travel to or from any place, we do not guarantee the absence of risk, and to the maximum extent permitted by law, we are not responsible for any resulting damage or loss.

Although not a common practice, international law permits the "disinfestation" of aircraft to kill insects. To do this, personnel may spray the cabin of the aircraft with an insecticide in aerosol form while passengers are on board, or treat its interior surfaces with a residual insecticide while they are not on board. Before traveling, it is advisable to inquire about disinfestation, including where it may be performed.

Airline Ticket Purchase, Exchange, Refund and Cancelation

Prior to the purchase you should read the terms of the IATA Agreement http://www.iatatravelcentre.com/ tickets, as well as Fare Rules, terms of refund and exchange of the selected service/fare of the supplier (airline), available on their website. Fare Rules are displayed on the ticket purchase page as provided by the global distribution system and the supplier. The customer agrees to comply with the rules, Terms & Conditions imposed by the supplier of the product or service that the customers purchases. Any failure to comply with the rules may entail cancelation of the reservation and denial of goods or services without reimbursement of the paid amount. By making a purchase the customer agrees to all corresponding terms, rules and restrictions of the supplier.

During booking, the customer undertakes to provide only reliable and complete data.

Please note that due to specific operation aspects of global distribution systems and suppliers' reservation systems, very often passenger data changes in the booking are not permitted. Any change may lead to booking/ticket cancelation and a refund will only be possible in accordance with the selected Fare Rules. Thus, the customer assumes all possible risks and expenses related to potential booking mistakes and inaccuracies.

Please note that certain airlines may demand that you present the bank card used for the purchase at the time of check-in.

The Supplier may, unilaterally and without warning, cancel your reservation or booking if a ‘double booking’ (more than one reservation for a particular passenger on the same flight for one or several dates) is discovered. To avoid this, we recommend that prior to the purchase you cancel all existing duplicate bookings and do not make new duplicates after the booking has been made.

Tickets for unaccompanied minor children, passengers unable to move independently, blind or deaf passengers and women in late pregnancy must be reserved and purchased exclusively in airlines’ offices or agencies.

Ticket cancelation is possible only if approved by the airline and if such service is available on the Website. Usually ticket cancelation is possible within 30 minutes after the booking, but no later than 48 hours prior to the departure. Tickets with a departure date of less than 48 hours of the purchase date are not subject to cancelation. The Provider has the right to charge an additional service fee for ticket cancelation.

 

Hotel Vouchers Purchase, Cancelation and Refund

World Travel Club s.r.o. owns and operates the Platform.

Information about the Service Providers (e.g. amenities, accommodation policies and sustainability approaches) and their Travel Products (e.g. prices, availability and cancellation policies) is based on what they provide us. They are responsible for making sure the information is accurate and up-to-date.

We provide a Platform on which Service Providers can promote and sell their Accommodations and you can search, compare and book them.

Once you have booked an Accommodation, we will provide you and the Service Provider with detailed information about your Booking, including guest names.

Depending on the terms of your Booking, we may help you change or cancel it if you wish.

Fill out all of your contact information correctly so that we and/or the Service Provider can provide you with information about your Booking and contact you if necessary.

Carefully read these Terms and Conditions and the terms and conditions displayed during the booking process.

Treat the Accommodation and its furniture, fixtures, electronics and other contents with care and leave things in the same condition as they were when you checked in. If something is broken, damaged, or lost, be sure to report it to the staff (as soon as possible and certainly before you leave).

Ensure safety in the accommodation facility during your stay. For example, do not leave doors or windows open.

The Provider can offer refundable and non-refundable hotel fares to the customers.

If you choose a non-refundable fare you have to pay the full price before the reservation is complete to get a voucher. If you choose a refundable fare you have to pay the reservation price fully until the deadline shown in this reservation. If reservation is not paid fully until the deadline it will be cancelled automatically at 00.01 (UTC +01) on the date shown in the deadline field. After the deadline or in case of non-refundable bookings cancelation and refund are not possible and the amount of booking will not be refunded.

What if something goes wrong?

If you have any questions or complaints, contact our Support Team. You can do this by logging into your bookings, via online chat, or through our Help Desk. In order for us to help you as quickly as possible, please provide:

• your Booking number, your contact information, your PIN (if you have one) and the email address you used when you Booked;
• a brief statement of the situation you need help with, including how you would like us to help you;
• any supporting documents (bank statements, photos, receipts, etc.).

Invoice Disputes

• Payments for issued invoices are due to the Provider by the deadline.
• Full details of the disputed invoice must be sent to the Provider in writing within 5 days of the date of issue. Failure to advise the Provider about any invoice dispute within 5 days of the date of issue will result of losing any discounts or refunds by the Partner.
• If the Partner’s customer leaves a hotel early, the Partner will be invoiced in full payment. Exceptions can be applied if the Customer advises the Provider about an early check out and provides all relevant check-out documents. The Provider will contact the hotel and will invoice the Partner according to the hotel policy. This may result in charges for additional nights. In order to avoid disputes in case of leaving a hotel before the confirmed departure date, the customer must always obtain a written confirmation from the hotel stating the time of departure.

Passport, Visa and Immigration Requirements

World Travel Club s.r.o. s not responsible for the correct fulfillment of the passport, visa and other immigration requirements. The Partner is to confirm these with the relevant embassies and/or consulates. The Provider does not accept any responsibility in case the customer is unable to travel due to non-compliance with any such requirements.

Confidentiality

All rates and information supplied by World Travel Club s.r.o. under this agreement shall remain confidential and the Partner will not disclose them to any third party.

Measures to counteract unacceptable behavior

We have the right to prohibit you from making any Reservations, cancel any Reservations you have already made, and/or terminate your use of our Platform, our Customer Service and/or your Account. Of course, we will only do this if, in our opinion, there is a good reason for doing so, such as:

• Fraud or misconduct;
• Failure to comply with our values or applicable laws or regulations;
• inappropriate or unlawful conduct (such as violence, threats or invasion of privacy) toward us, any of the companies we work with or anyone else.

If we cancel a Booking as a result, you will not be entitled to a refund. We may tell you why we canceled your Booking, as long as telling you the reason for the cancellation:

• Will not result in a violation of applicable law 
• and/or interfere with or prevent the detection or prevention of fraud or other illegal activity. If you believe that we have mistakenly cancelled your Booking, please contact our Customer Service Department.

Liability

It is hereby explicitly stated and understood, that World Travel Club s.r.o. acts only as an intermediary in making arrangements for hotels, transportation or any other services. As such, World Travel Club s.r.o. is not liable for any personal injury, illness, property damage or other loss or expense of any nature whatsoever, arising directly or indirectly out of any actions of hotels, transportation company or other company or person, providing or rendering services reserved through World Travel Club s.r.o.

Limitation of liability

To the extent permitted by mandatory consumer law, we’ll only be liable for costs you incur as a direct result of a failure on our behalf. This means, to the extent permitted by law, we won’t be liable for any:

• indirect loss or indirect damage
• inaccurate information about a Service Provider
• product, service, or action of a Service Provider or other business partner
• mistake in an email address, phone number, or credit card number (unless it’s our fault)
• force majeure or event beyond our control.

If you breach these Terms and/or the Service Provider’s terms, to the extent permitted by law:

• we won’t be liable for any costs you incur as a result, and
• you won’t be entitled to any refund.

To the extent permitted by law, the most that we or any Service Provider will be liable for (whether for one or a series of connected events) is the cost of your Booking, as set out in your confirmation email.

Nothing in these terms will limit our (or the Service Provider’s) liability in respect of our (or their) own (i) negligence that leads to death or personal injury or (ii) fraud or fraudulent misrepresentation.

We don’t make any promises about Service Providers’ products and services apart from what we expressly state in these Terms. Making the right choice(s) is entirely your responsibility.

Just to be clear, nothing in these Terms will entitle any third party other than the Service Provider to anything.

You may be protected by mandatory consumer protection laws and regulations, which guarantee you rights that no company’s terms can overrule. In that case, our liability is determined not just by these Terms, but also by any applicable consumer protection laws and regulations.

 

Default

World Travel Club s.r.o. reserves the right, without prejudice to any other remedies open to it under law, to immediately terminate this Agreement and demand immediate payment of all sums due, should the Partner cease to carry out business, and/or makes a voluntary arrangement with its creditors, and/or become bankrupt, and/or go into liquidation and/or if a receiver is appointed to any of the Partner's property or assets.

 

Disputes

It is hereby agreed that booking any arrangements with Travelmegamarket.net s an acknowledgement of the Partner’s acceptance of the terms and conditions set out herein. All disputes should be settled in good faith by way of negotiations between the parties. In case of failure to reach a settlement, the dispute will be subject to arbitration under the laws of Czech Republic.